Shipping policy
SHIPPING POLICY
We use Royal Mail's shipping service. Standard Shipping will take 2-4 business days. Next Day shipping orders placed Monday-Friday placed before 12pm will arrive the next day (including Saturday). Any orders placed after 12pm will be shipped the next day, so may take longer to arrive.
Orders placed Friday after 12pm-Sunday will ship on Monday and arrive Tuesday.
Please note that while Royal Mail aims to deliver tracked 24hr packages within 1 working day, this is not guaranteed. In our experience, delivery times are reliable, but during busy periods (eg. Easter, Mother's Day, Father's Day, Christmas), there can occasionally be some delays, so please bear this in mind when placing your order.
Please leave a note in the special shipping instructions if you need it by a specific date and we’ll do our best to accommodate your request. We do not ship outside of the UK.
Combining Tincture and Grow Kit Orders
If you would like to order a mushroom growing kit as well as a tincture, purchase the grow kit from our site fatfoxmushrooms.com first to get a free shipping voucher for our tincture site.
Return & Refund Policy
Due to the nature of our products, we are unfortunately unable to accept returns. However, should you receive an incorrect or faulty item, please email us at fatfoxmushrooms@gmail.com with your order number and photos so that we can organise a replacement or refund if necessary.
PAYMENT
Our customers can pay for products, workshops or courses online through PayPal or our secure checkout using any major credit or debit card. If you'd like to pay through bank transfer or in person at the farm, get in touch and we'll do our best to accommodate your request!
BUSINESS INQUIRIES
Interested in stocking Fat Fox products, booking a workshop for your event or venue or in an interesting collaboration? We're always keen to work with new partners. Drop us a line!